Communicating During Global Emergencies

Type

Course

Institution

Emory University

Platform

Coursera

Cost

Free (certificate fee: USD$ 29, optional)

Available in

English, French, Spanish, Portuguese, German, Russian, Chinese, Italian, Vietnamese, Arabic, Spanish

Description*

The course describes effective communication strategies using examples to aid in developing behaviors aimed at minimizing risk of health in an emergency situation. The participants are taught how a communication plan is prepared to identify communication channels, role of communicators in an organizational process in the event of a crisis. Additionally, the course illustrates risk communication strategies outlined in International Health Regulations through real life scenarios of emergency situations.

Some of the course contents are:

  • Framework of Crisis and Emergency Risk Communications (CERC)
  • Principles and steps in implementing a crisis communication plan
  • Three questions to ask when deciding whether or not to release a given piece of information