Intercultural Communication and Conflict Resolution

This course elaborates on the process of communication during interactions between people of different cultures. It is offered by the University of California, Irvine through Coursera, an online education platform.

With the ease of global communication using technology and the abundance of cheaper transportation costs, the frequency of businesses using cross-border talent is on the rise. This course analyzes the dynamics of intercultural communications such as stereotypes, generalizations, frameworks and barriers. Through the course, participants will learn to plan and implement a mindset of success and strategies during the process of interaction.

Some of the learning outcomes are:

• Dimensions of intercultural interactions that add to conflict
• Dynamics of intercultural interactions
• Strategies for success in intercultural interactions